AFG Return Policy

Please contact your retailer within 30 days of purchase if you are dissatisfied with your product. If you have had your The AFG product for less than a year, please contact us for replacement parts for your registered warranty item at service@afgbabyfurniture.com, or by calling (323) 722-6268. For products that you have had over a year, we would be glad to help you as well; please contact us regarding the issue with your product.

VENDORS: All merchandise purchased through us may be returned with a valid RMA# (Return Merchandise Authorization) within 30 days of receipt unless otherwise noted. Additional guidelines may apply*. To obtain a RMA#, please email us at service@afgbabyfurniture.com and provide the following information:

Original order number, receipt, invoice and/or confirmation email

Date your package was received, and the condition of the package

Reason for returning item (exchange, defect, damage, incorrect purchase, etc.)

Once you receive your RMA# with instructions and mailing address, please include all parts, pieces, printed materials, and accessories, along with the product’s original packaging. Also include a copy of your packing slip and RMA# with your return shipment, and write the RMA# on the surface of the box.

Please note that we are not responsible for return packages that may be lost or damaged in transit. We recommend that you choose a method of shipping with tracking and insurance.

Customer is responsible for all shipping costs incurred as a result of the return. All items must be returned in original packaging; return shipments received without an RMA will not qualify for a credit. In addition, returns as a result of incorrect purchase, buyer’s remorse, or other returns that are not as a result of a manufacturing defect, recall, or damage in transit shall be subject to a 15% restocking fee.

* For returns on bundled products, all pieces from the bundle must be returned at the customer’s expense for a refund, minus a restocking fee after proper inspection for damages. Individual pieces from any bundle order will not be accepted and cannot be returned for a partial refund.